Jennifer Stansberry Miller, MSW, LCSW
As a clinical social worker and aviation disaster family member, this book is essential for those who work with victims’ families and survivors of mass casualty incidents. Ken’s insight, which is gleaned from responding to eight (8) commercial aviation disasters, serves as an invaluable resource in learning how to balance company procedures and priorities with compassion. As we know, it’s a matter of when, not if the next disaster occurs…will you be ready?