Ken Jenkins is a professional emergency manager with extensive experience in planning, logistics, training, deployment, response, and after-action analysis. Ken has built a remarkable track record, successfully preparing for and responding to emergencies ranging from severe turbulence encounters to the 9/11 terrorist attacks.
He has personally assisted air crash survivors and victims’ family members; directed a large corporate response team; led multiple Go-Team deployments; set up and led command centers, both headquarters-based and on on-site; and coordinated with call centers answering inquiries through a publicized toll-free number.
Along with his diversified background and extensive technical knowledge, Ken possesses true compassion and a deep understanding of relevant issues. Originally a volunteer member of the American Airlines Customer Assistance Relief Effort (CARE Team), Ken was later selected to train prospective CARE members, earning a reputation as an exceptional instructor. Following a promotion to Senior Analyst, he worked exclusively on CARE readiness, policies, procedures, training, facilities, and logistics.
Ken assumed leadership of the program as Manager in 2001, serving 7 years in that capacity and directing over five hundred CARE Team Members deployed following the 9/11 attacks and the Flight 587 crash later that year. All told, Ken has responded to 8 major accidents and numerous lesser emergencies.
After leaving American, Ken became Vice President – Emergency Services, for BMS Global, and earned a Masters Degree (with Distinction) in Aeronautical Science from Embry-Riddle Aeronautical University. Ken and his team specialize in helping passenger transportation providers successfully design, create, and execute comprehensive disaster response plans.