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Blog

Doing Well; Cards For A Stronger, More Resilient You!

The Doing Well tool from Hummingly was created in recognition of how critical it is to support the supporters when they are faced with the need to keep on giving under high pressure and prolonged stress. The tool was developed from learnings from large scale disaster situations around the world, having seen the impacts of supporter burnout. The Doing Well tool… Read More
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Blog, News

The Real Reason I Rebranded

Do what you love and love what you do!
I have no doubt, you have heard this saying before. I am blessed and grateful I get to do what I love and love what I do every day. Do you?

I hope you do. I have learned from the people I have helped and responded with in a crisis, the importance of now. In the aftermath of a disaster one thing learned is…

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Podcast

Episode 12 | The Rant & Rave Episode

Ken flies solo this week to discuss perplexing issues about the effectiveness of a solid emergency response plan. He reviews exercises and drills, and discusses how signing a check doesn’t absolute liability regarding third party vendors and how they represent an organization during crisis.

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Podcast

Episode 11 | United Airlines, Public Relations & the Power of Social Media

Ken offers an inside look into United Airlines’ recent situation involving a viral video of passenger being forcibly removed from an aircraft and the impact of social media and the airlines on response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.

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Podcast

Episode 10 | Securing the Skies (Part 2)

Ken and Larry continue the conversation from Episode 9, with Larry recalling several more peculiar corporate security and aviation stories from his time serving in the FBI through his tenure at American Airlines to his current position as the head of security for the Dallas Cowboys.

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Podcast

Episode 9 | Securing the Skies (Part 1)

Ken invites longtime friend and colleague Larry Wansley into the studio to reflect on his career in public security which includes his background as a former marine, his experience as an FBI agent and the various accident responses including the 9/11 terror attacks while serving as the Managing Director of Security for American Airlines. Ken and Larry discuss the various aspects of maintaining security in the aftermath of an adverse event.

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Podcast

Episode 8 | Litigating Disaster

Ken welcomes former American Airlines Managing Director of Risk and longtime colleague Christa Hinckley into the studio to reflect on her career in disaster litigation and offer insight into the impact of legal proceedings in the wake of a tragedy.

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Podcast

Episode 7 | Value-Driven Crisis Response

In episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in promoting forgiveness in the wake of an adverse event. Ken and Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.

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Podcast

Episode 6 | Safety Management Systems & The Miracle on the Hudson

When a disaster occurs, what steps can we take to ensure our emergency response is as effective as possible? Ken welcomes the President of Keppel Aviation Safety Consultants Mike Keppel. Mike is a former American Airlines Manager of Safety and former Director of Emergency Response and Internal Audits for TWA. Mike will share his insight into contemporary Safety Management Systems (SMS) by analyzing the five key components that make up any effective Safety Management System and examining how SMS could be applied to situations such as The Miracle on the Hudson (US Air Flight 1549).

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Podcast

Episode 5 | Crisis Competence & Business Continuity

What does it mean for a business to become crisis competent? Having the resources needed to support the organization operations during and following a disaster are the foundation of business continuity. Dr. David Lindstedt, Founder of Readiness Analytics and co-author of “Adaptive Business Continuity” joins Ken for Episode 5 to explore how a business continuity plan can strengthen an organizations emergency response plan.

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The Book

  • Resilience by Ken Jenkins

    $19.95

From The Blog

  • Doing Well; Cards For A Stronger, More Resilient You!
  • The Real Reason I Rebranded
  • Episode 12 | The Rant & Rave Episode
  • Episode 11 | United Airlines, Public Relations & the Power of Social Media
  • Episode 10 | Securing the Skies (Part 2)

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Twitter @ kenjenkinsllc

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