Blog, Coaching, Crisis Response
People Can Handle The Truth
What do you do when you have difficult news to share with someone? Are you direct and to the point? Do you dance around the message in hopes of softening the information? Either way, delivering difficult news often presents challenges. As a crisis response strategist, I have learned and taught various techniques for delivering difficult news. Having a strategy, however,… Read More
Blog, Coaching, Crisis Response
Options Equal Success
I learned a long time ago, in the early days of my crisis response career, that having more options to solve a problem led to better outcomes. Problems are nuanced, and so should the solutions. As the team continued to revise and update crisis response plans, we also updated the solutions to those plans. I learned as I got older… Read More
Blog, Crisis Response
Priorities Not Procedures
Why do some organizations handle a crisis or emergency better than others? Is it because they plan better? Is it because they have a large emergency response staff? Is it because they have senior-level support? Is it luck? Within the airline industry (and other industries), it is interesting to see how large or small the ER department may be. Some… Read More
Blog, Crisis Response
Emergency Operations Center (EOC) & Exercises
EOCs & Exercises Companies often focus their emergency response exercises on activating their Emergency Operations Center (EOC). Don’t get me wrong, the EOC is a necessary part of any emergency response, but it is not the only part. As any good emergency response planner knows, there are many moving parts to a response, and careful consideration should be given to… Read More
The Book
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Resilience by Ken Jenkins
$19.95
