Episode 11 | United Airlines, Public Relations & the Power of Social Media
The Black Box with Ken Jenkins
Episode 11: United Airlines, Public Relations and the Power of Social Media
Ken offers an inside look into United Airlines’ recent situation involving a viral video of passenger being forcibly removed from an aircraft and the impact of social media and the airlines on response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.
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