I’ve always had a problem with academic folks who write books and teach classes about things they’ve never done. This book’s credibility is established by the experience of its author, Ken Jenkins. I lived through several of the accidents referenced in this book. I saw Ken and his peers struggle as they assisted family and friends of accident victims. The human experiences shared in this book are real and few people can tell this story. If you’re going to read one book on post-accident family assistance, this is the one to read. You will not find another author with more experience and knowledge on this topic than Ken Jenkins.