American Airlines Flight 587
November 12, 2001
Directed corporate response involving over 500 Special Assistance Team members providing support to families of 265 casualties through 7 worldwide command centers. Represented the airline in the Joint Family Operations Center* (JFSOC). Liaised with senior levels of the National Transportation Safety Board (NTSB), Department of State (DOS), Federal Bureau of Investigation (FBI), the Disaster Mortuary Operations Team (D-MORT), the American Red Cross (ARC), and Personal Effects Vendor to ensure that families’ needs were met and that the response complied with applicable laws and regulations.
* The JFSOC is where representatives from the airline, government agencies, police, fire, and disaster mortuary team meet and determine the tasks required to complete the response as prescribed by the Aviation Disaster Family Assistance Act of 1996.
|Aircraft||:||Airbus Industrie A300B4-605R|
|City Pair||:||John F. Kennedy Airport (JFK) – Santo Domingo, Dominican Republic (SDQ)|
|Date||:||November 12, 2001|
|Accident Location||:||Belle Harbor, NY (residential area)|
|NTSB Probable Cause||:|